Help Desk. IT Infrastructure Library. HMSO, 1995. ISBN 0 11 330522 2
Computer Support Directory: Voice, Fax, and Online Access Numbers; Adler, Bill, Jr./ Fraser, Kristy. McGraw-Hill; 1995. ISBN: 007000482X
Effective User Support : How to Manage the IT Help Desk; Bruton, Noel. McGraw Hill Text; 1996 ISBN: 0077079531
Microsoft Sourcebook for the Help Desk : Techniques and Tools for Support Organization Design and Management; Microsoft Corporation, Staff. Microsoft Press; 1995. ISBN: 1556159277
Running an Effective Help Desk : Planning, Implementing, Marketing, Automating, Improving, Outsourcing; Czegel, Barbara. QED Publishing; 1995. ISBN: 0471025445
Virtual Help Desk: Strategic Management Center; Thomas, Andrew H. International Thomson Computer Press; 1995. ISBN: 185032204X
A témával foglalkozó Web-oldalak:
http://www.hdibooks.com/toc.htm
http://www.helpdesk.com/useful.html
http://www.rgu.ac.uk/~sim/research/helpdesk/keyfact.htm
http://www.duke.edu/~pverghis/hdeskfaq.htm
http://www.bayon.com/cstar/ecomp/support.htm
Példák:
http://www.leeds.ac.uk/ucs/UserSupport/HelpDesk/helpdesc
http://www.ucc.uconn.edu/~helpdesk/index.html
http://www.hiteclabs.co.uk/sla.htm
http://www.hiteclabs.co.uk/sla2.htm
Szoftverek és szolgáltatások:
http://www.helpstar.com/home.htm