Service Level Management. IT Infrastructure Library. HMSO, 6^th ed. 1995.

ISBN 0 11 330521 4

A témával kapcsolatos Web-oldalak:

http://www.summitonline.com/service/serv-title.html

http://www.ngc.com/product_info/slm/updates/web_demo/current/slm.htm

http://www.summitonline.com/service/ser-list.html

http://www.aptia.com/whitepapers.html

http://www.netplexgroup.com/services/manage/SLMwhite.htm

http://www.npsinc.com/projects/networksla.htm

http://www.dantel.com/news/slawhi3/slawhi3.html

Példa SzSzM-ek:

http://www-tradoc.army.mil/dcsim/daps1.htm

http://www.manap.org/sla.html

http://www.ocs.mq.edu.au/OSWP/7c.html

http://itexpress.ucdavis.edu/service/sla.html

http://www.his.ucsf.edu/~gjv/stddsktp.html

http://lrc.pcc.edu/final/Sample.html

http://www.ocs.mq.edu.au/OSWP/7b.html

Eszközök

http://www.summitonline.com/products/service/

http://www.corecom.com/external/vnreport/vnrpt5.html

http://www.corecom.com/external/vnreport/vnrpt9.html

http://www-fr.cisco.com/warp/public/769/nslms4.html

http://www.3com.com/products/dsheets/400365a.html

http://www.hp.com/pso/frames/services/datasheet/ds-slmgmt.html

http://espweb.teubner.com/frames/espover/sla.htm